GOOD TO KNOW
Clear answers.
A simpler start.
From choosing a service to preparing for the day. Find the details here, then ask us about anything specific to your home.
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Choosing your clean
Which cleaning services can I ask for?
Still Home Cleaning welcomes requests for standard house, condo and apartment cleaning, recurring cleaning, Airbnb and short-term rental turnovers, deep cleaning, and move-in or move-out cleaning. The tasks and provider availability are reviewed before confirmation. Link to this answer
Do you offer Airbnb and recurring cleaning?
Yes. You can request Airbnb turnover cleaning and weekly, biweekly or monthly home cleaning. We confirm the provider, detailed scope and dates for each booking or agreed schedule. Link to this answer
Which areas do you cover?
Enter your city or postal code when requesting a quote. We’ll check whether a suitable cleaner is available for your location and preferred date before confirming a booking. Link to this answer
How much does a clean cost?
Your quote depends on your home’s size, condition, priorities and any extras. Share a few details and we’ll review the scope personally. You’ll receive a price to agree to before a booking is confirmed. Link to this answer
Do you clean offices or commercial premises?
The services listed here focus on homes and residential short-term rentals. Contact Still Home Cleaning to discuss another type of property; commercial or specialist coverage is not promised by the website. Link to this answer
What does a standard clean include?
Accessible kitchen and bathroom surfaces, dusting accessible living spaces, vacuuming and mopping suitable floors. Read the house-cleaning page for the full checklist. Appliance interiors, laundry, window glass and heavier work are separate requests. Link to this answer
Can I request only certain rooms?
Yes. Tell us the rooms to include or leave out. The provider will review the requested scope and any minimum booking requirement before a price is confirmed. Link to this answer
Quotes, prices & booking
Is the quote request free?
There is no payment to send a quote request and no booking commitment until the scope, price, provider and terms are agreed. Link to this answer
Do you publish hourly or fixed prices?
There is no universal price list. A quote depends on the property, condition, tasks, timing, supplies and access arrangements. The actual price and whether it is fixed or time-based must be confirmed in writing. Link to this answer
Are tax, parking and travel included?
Ask for the full payable total, including any applicable tax, travel, parking or other agreed charges. These depend on the provider and the job and must be clarified before accepting the quote. Link to this answer
Is there a minimum booking?
A provider may have a minimum time or job charge. We confirm the requirement for the specific quote; the website does not promise a universal minimum. Link to this answer
How does CALM20 work?
CALM20 is $20 off a first standard house, condo or apartment clean, subject to offer availability. Mention the code in your request notes. The reduction must appear in your written quote before you accept. One per household; it cannot be combined with another offer and has no cash value. Other service types are not automatically eligible. Link to this answer
When is my clean actually booked?
A request or preferred date is not a booking. The provider must accept the scope and date, and you must accept the price and written booking terms before confirmation. Link to this answer
How do I pay?
Still Home Cleaning gives you the customer quote and pays the cleaner. The payment method and due date are confirmed in your written booking terms. The quote form does not collect card details or take payment. Link to this answer
Will I receive an automatic email?
The quote form displays a saved-request reference when storage succeeds. Automatic confirmation emails are not currently sent. Keep the reference and contact Still Home Cleaning if you want to check on your request. Link to this answer
How quickly will someone respond?
We review requests personally. A fixed response time or 24-hour support service is not promised. You can call or message Still Home Cleaning to discuss time-sensitive needs. Link to this answer
Before the visit
Do I need to provide cleaning supplies?
We’ll confirm supplies, equipment and any product preferences in your quote. Tell us about sensitive surfaces, allergies or specific products you would like used before agreeing to the scope. Link to this answer
Can I choose my cleaning date?
Yes. Tell us your preferred date and how flexible you are. We’ll check your area and provider availability personally. Dates shown in the form are preferences, not available appointment slots. Link to this answer
Should I tidy before the cleaner arrives?
Discuss clearing floors and accessible surfaces so the agreed cleaning can be completed. Sorting belongings, heavy lifting and organising cupboards are not automatically part of a cleaning quote. Link to this answer
Can I leave pets at home?
Mention pets when requesting your quote. Agree on a comfortable, secure arrangement with the provider. Pet care or handling is not part of the standard scope. Link to this answer
Can you accommodate allergies or preferred products?
Tell us about product restrictions, fragrance sensitivities and delicate surfaces before booking. We confirm what can be accommodated; the website does not promise allergy-free results or a particular product range. Link to this answer
Do I need to be home?
Attendance and access arrangements are agreed before the visit. Do not include door codes, alarm codes or key locations in the initial quote form. Link to this answer
What about condo access or parking?
Tell us about concierge check-in, visitor parking, elevator rules or a loading area. Any timing or price impact needs to be discussed before confirmation. Link to this answer
Can I send photographs?
You can discuss useful photos with Still Home Cleaning when reviewing the scope. Avoid faces, documents, valuables or access information. Photos are not published as marketing material without permission. Link to this answer
Airbnb & rental turnovers
Can you guarantee a same-day Airbnb turnover?
No time slot is reserved by the request form. Tell us the full checkout-to-check-in window. We will only confirm once a suitable provider has accepted the timing and scope. Link to this answer
Are towels, bed linen and guest supplies included?
Do not assume these are included. Tell us what you supply and what help you need with laundry, bed making and restocking. Any agreed tasks and costs appear in the written scope. Link to this answer
Can I arrange several turnovers?
Yes, you can request several dates or discuss an ongoing arrangement. Each date and any schedule changes still need confirmation; submitting a list does not reserve those slots. Link to this answer
Is Still Home Cleaning affiliated with Airbnb?
No. Airbnb is used to describe a type of short-term rental cleaning request. Still Home Cleaning is not affiliated with or endorsed by Airbnb. Link to this answer
Deep cleans & moving
What is the difference between standard and deep cleaning?
Standard cleaning covers the everyday accessible room checklist. Deep cleaning starts with extra detail, buildup or tasks beyond that checklist. The name alone does not define the work: your written quote does. Link to this answer
Are oven and fridge interiors included?
Only if they are listed in the agreed quote. Request them explicitly and tell us about condition and whether they can be emptied before the clean. Link to this answer
Will all stains or limescale be removed?
Results depend on the surface and condition. We do not promise stain removal, restoration or specialist treatment. Ask about the specific area before accepting the quote. Link to this answer
Does the property need to be empty?
An empty property makes more surfaces accessible. Tell us what furniture or belongings will remain, because this changes the scope. Cleaning inside cabinets requires them to be emptied and included in the quote. Link to this answer
Can I use my landlord’s checklist?
Yes, share the tasks you need considered. We will review which can be included and confirm them in writing. We cannot guarantee an inspection outcome or deposit return. Link to this answer
Can I book for moving day?
Request the date and explain the moving and key-handover times. Provider availability and practical access must be confirmed before a clean is booked. Link to this answer
Recurring visits & support
Which recurring schedules can I request?
Weekly, every two weeks and monthly. Tell us your preferred days and flexibility. A recurring request does not create a subscription or reserve future dates. Link to this answer
Will I have the same cleaner each time?
Let us know if continuity matters. We will discuss what the provider can offer; the same cleaner and time slot are only confirmed if explicitly agreed. Link to this answer
Can I change or cancel a visit?
Contact Still Home Cleaning as soon as your plans change. The notice period, any charges and the rescheduling process are set out in the booking terms you receive before agreeing to the clean. Link to this answer
What if something is missed or damaged?
Contact Still Home Cleaning with your booking reference and a clear description. Keep relevant information and discuss next steps under your agreed booking terms. A blanket refund, re-clean or damage-cover promise is not made here. Link to this answer
Are all cleaners insured and background-checked?
Ask for confirmation about the specific provider before booking. Insurance, screening, credentials and coverage are not represented as universal guarantees on this website. Link to this answer
Who handles my request?
Still Home Cleaning gives you the customer quote, arranges the cleaner and pays the cleaner. Your scope, cleaner, date, total price and written booking terms are confirmed before you accept a booking. Link to this answer
How is my information used?
Your details are used to respond to your cleaning request. Read the privacy page for how request data is handled. Do not include passwords, entry codes, payment details or sensitive documents in your inquiry. Link to this answer